Refund policy

Returns & Exchanges Policy

Policy Overview

At Top detectors metal, we want every customer to feel confident when making a high-value purchase. Our returns and exchanges policy is designed to be clear, fair, and easy to understand, while ensuring products are returned in the proper condition for safe resale or replacement.

If you are not fully satisfied with your order, please contact our support team within the return window so we can help guide you through the next steps.

Return & Exchange Eligibility

To be eligible for a return or exchange, the item must be in new, unused condition and returned in its original packaging. All accessories, manuals, parts, and included materials must be present.

Items that show signs of use, installation, damage caused after delivery, missing components, or altered packaging may not qualify for a refund or exchange.

Return Window

Returns and exchanges may be requested within 30 days from the date your order is delivered.

Requests made after 30 days may not be accepted. We recommend inspecting your order as soon as it arrives so any concerns can be addressed within the required timeframe.

Return Shipping Responsibility

For customer-initiated returns, including buyer’s remorse, changed preferences, or ordering the wrong item, the customer is responsible for return shipping costs.

We can provide a prepaid return label when available. If a prepaid label is used, the cost of return shipping will be deducted from your refund.

There is no restocking fee.

How to Start a Return or Exchange

To begin a return or exchange, please email our support team at info@topdetectormetal.com with your order number, the item you would like to return or exchange, and the reason for your request.

Once your request is reviewed, we will provide return authorization instructions. Please do not send any item back without approval, as unauthorized returns may be delayed or refused.

All approved returns must follow the instructions provided by our team to ensure proper tracking, handling, and inspection.

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us right away at info@topdetectormetal.com.

For freight or LTL deliveries, damage must be reported within 48 hours of delivery. Please inspect the shipment carefully before signing for it whenever possible. If visible damage is present, note it with the carrier and take photos of the packaging and product.

For small parcel deliveries through carriers such as UPS or FedEx, damage must be reported within 15 days of delivery.

For defective, damaged, or incorrect items, Top detectors metal will cover all approved shipping costs related to the return or replacement.

Cancellations

Orders may be canceled for a full refund if the cancellation request is received before the order has shipped.

Once an order has shipped, it can no longer be canceled and must be handled through the standard return process.

Refund Processing Time

Once your return is received and inspected, approved refunds will be processed within 7 business days.

Refunds will be issued to the original payment method. Original shipping costs are refunded on approved returns.

Please note that your bank or credit card provider may require additional time to post the refund to your account after it has been processed.

Our Error vs. Customer-Initiated Returns

If the return is due to our error, such as a wrong item shipped, defective product, or approved shipping damage, we will cover all shipping costs and work quickly to correct the issue.

If the return is customer-initiated, including a change of mind, incorrect item ordered, or no longer needing the product, the customer is responsible for return shipping costs.

Exchanges Process

Exchanges are available for eligible items within the 30-day return window. The original item must be returned in new, unused condition with all original packaging and accessories included.

For customer-requested exchanges, the customer is responsible for return shipping and reshipment costs. Once the returned item is received and inspected, we will help coordinate shipment of the replacement item.

If the exchange is due to a defective, damaged, or incorrect item, we will cover the approved shipping costs.

Final Reassurance

We understand that purchasing high-value equipment online requires trust. Our team is here to provide clear communication, careful support, and a fair resolution process if something is not right with your order. For any return, exchange, or product concern, contact us at info@topdetectormetal.com and we will be glad to assist.